Automation amplifies whatever process sits underneath it. If the process is undefined, you're just scaling the chaos. Here's how to write the wiring diagram first.
Every automation does one thing: it runs a process faster, more often, and without a human in the loop. If that process is sound, automation multiplies a good outcome. If the process is vague, undocumented, or different every time your best person runs it, automation just multiplies the mess — at machine speed. The tool was never the problem. The undefined process was.
The test of a documented process is simple: could a competent new hire run it correctly from the document alone, with you unreachable? Write the trigger that starts it, each step in order, who owns it, what 'done' looks like, and what to do when something breaks. If a step only works because someone 'just knows,' that knowledge is a single point of failure — capture it.
Once the process is on paper, automation becomes obvious. You can see which steps are pure data movement (wire these first), which need judgment (keep a human, but give them better inputs), and which shouldn't exist at all (delete them — never automate waste). The document is the spec every automation is built from. Skip it and you're guessing.
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